Shipping and Returns FAQ
For any questions, please e-mail us at info@heritagepress.co
We will respond within 24-48 hours!
Frequently questions asked
How much is shipping?
For orders under $15.00, shipping is a flat fee of $5.00 for Economy Shipping and $8.00 for Expedited Shipping. We are happy to offer free ground shipping for all orders $15.00 and above! If you wish to receive your order faster, you'll have to option to pay an additional fee for expedited shipping at checkout.
How long will it take to receive my order?
Orders are usually shipped out within 1-2 business days. Free ground shipping normally takes 5-8 business days, while expedited shipping will take about 3-4 business days.
Can I change my shipping address after placing an order?
After placing an order, you may change your shipping address only if the item has not yet shipped. If you already received the shipping confirmation e-mail, then we will no longer be able to change your address.
Do you offer international shipping?
We currently only ship to addresses located within the United States. We are working to expand our network so that we can offer our products to countries around the world!
Returns & Refunds
What is your return policy?
If for any reason you are unhappy with your order, please contact us within 30 days of receiving your order, and we'll do our best to make things right. You may contact us anytime at info@heritagepress.co and we'll get back to you within 24-48 hours. If you contact us past 30 days of receiving your order, please understand that a return may not be possible.
Are returns free?
A return shipping fee of $5 will apply for all returns. However, returns are free if the product you received is defective, incorrect, or another error made by our shipping team.
I never received my order.
If the tracking information tells you that your order is delivered, but you cannot find it, please wait 2-3 business days as some carriers may prematurely mark the package as "Delivered". If you still haven't received your order, please contact us at info@heritagepress.co and we'll do everything we can to make things right!
I have a question that wasn't addressed in this FAQ.
If you have any other questions that weren't answered in this FAQ, please contact us at info@heritagepress.co and we'll do our best to help you!